Posts Tagged ‘Upgrade’

So, You are now ready to take the plunge and upgrade to SCSM 2012 RTM as it now “publically” available.

There is great documentation, obviously, on TECHNET. I have however found out a few other things which will helpfully make your transition a little easier. I have found that the following can cause some complications and how to “mitigate” these if you will.

Service Manager 2010

Connectors – Please make sure that your connectors are NOT running while you do the upgrade, the upgrade will work, however your connectors will run and attempt to catch up with itself. This will in turn, create additional load on the SQL Service on your Management Server, which will in turn affect overall performance and will slow down workflows in particular.

Fix : Simply ensure that your connectors are NOT running.

Service Manager 2012 PRE-RTM

Connectors – Please make sure that your connectors are NOT running while you do the upgrade, the upgrade will work, however your connectors will run and attempt to catch up with itself. This will in turn, create additional load on the SQL Service on your Management Server, which will in turn affect overall performance and will slow down workflows in particular.

Fix : Simply ensure that your connectors are NOT running.

Cubes – If you are upgrading from a PRE-RTM Version to RTM, please note that I am sure that is not supported by Microsoft unless you were a TAP customer. So, this would be more for a lab environment. If your cubes are running, please allow them to process and ensure that they are in a processed and preferably NOT a “Partial Processed” state. Please also check the status of these job as per the TECHNET article and ensure that get-scdwjob returns all jobs in a “Not Started” state.

Fix : Ensure all cubes are in a processed state and NOT “Running” or “Partial Processed”

As for System Centre Service Manager 2012, the connectors are greatly improved in SCSM 2012, while your SCSM 2010 Connectors will work, you will see that there is a difference in the Connectors as seen below.

ConnectorsSCSM2012

The old connectors “Active Directory” are migrated from SCSM 2010 to SCSM 2012. However, the new type “ADConnector” are more robust and more streamlined. I would recommend Creating the new type for all your existing connectors, disabling the existing and running only the new connectors. Once you are happy with the results and that new objects are being created and tested this for some time, then remove the older connectors.

If I can think of anything more, I will post this in future.

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So, for the Management Server.

This was very easy and quite painless for me.

    1. Backup Encryption Key (for Disaster Recovery Purposes)
    2. Install Windows Server 2008 R2 SP1 (This is a pre-requisite for SCSM 2012)
    3. Remove Operations Manager Agent if this is installed, as the installer WILL stop you from continuing if the OpsMan Agent is installed.
    4. Run the Upgrade, PLEASE NOTE that if the Portal is installed on your Management Server, it will be REMOVED during the upgrade.
    5. Successfully completed the upgrade.
    6. Restart all 3 System Center services

So, now to upgrade the console

  1. Upgrade the Management Console, there are some pre-requisites that are needed. I will focus on the three most common ones that we needed in our environment.
    1. Dot Net Framework 3.5 SP1 (configured using Roles and Features) download , redist
    2. Microsoft SQL Server 2008 Analysis Management Objects download
    3. ADO.NET Data Services Update download

You can now use the new Console of the freshly upgraded Management Server and you can now check a few things.

1. Ensure that the Data Warehouse & Reporting Buttons are present in the console. These can take a few seconds to load. Once loaded, you know that the Data Warehouse Registration is complete and carried over from SCSM 2010. Mine takes an average of 5 seconds to populate the additional buttons.

2. You can now ensure that all the System Center Services are started on the Data Warehouse Server and finalize all post installation tasks

3. If you are expecting to find CUBES immediately, it is unlikely to happen. They will appear after some of the additional Data Warehouse jobs have run. Please remember that you will also need to “Process Cube” before they can be used.

Hope this helps,

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So, my journey with System Centre Service Manager 2012 Beta has begun and so far I have indeed found some funnies.

I will be blogging about them, to make everyone else’s life a little bit easier and in the hope of better product adoption for this product. It is simply put a fantastic product.

Ok, so the first time I ran the upgrade (remember I have a pre-prod environment), so I was able to rollback and did not have to follow Disaster Recovery with the Failure. I will cover the Disaster Recovery steps that I will follow in Production if I have an issue.

Error

So, like I was saying, I ran into a Reporting Services error when upgrading the Data Warehouse. So I rolled back to a previous state as I am using VMS. However, to resolve this particular issue, I ran the upgrade again. However, this time I opened the SQL Reporting Services webpage and allowed the reporting services webpage to load to completion before running the upgrade.

Reporting Services

I suspect due to the limited specs on my virtual environment, the slow opening and hence communications with the Reporting Services caused my first failure. The second attempt was perfect.

I now had SCSM 2012 Beta Data Warehouse.

So, here is a breakdown of what I did.

1. Install Cumulative Update 2 for System Centre Service Manager 2010 SP1

2. Install Windows Server 2008 R2 Service Pack 1

3. Backup Encryption Key

4. Restart Server

5. Check the status of SQL Reporting Services (services.msc)

6. Check the status of Reporting Service (web site). First load of this website was VERY slow.

7. Disabled Data Warehouse Jobs http://technet.microsoft.com/en-za/library/hh495610(en-us).aspx

8. Waited 10 Minutes

9. Run the Upgrade

10. We have successfully upgraded the Data Warehouse Server.

11. The only thing I did differently this time, I left the reporting services website open the whole time of the upgrade process.

With Analysis Services(Cubes), Permissions are controlled differently. Open SQL Management Studio, and ensure that you connect to Analysis Services and NOT Database Engine and then specify the SQL Server and assign permissions as needed so that people can/cannot access Cubes within Service Manager 2012 Console.

More to follow soon on the Management Server.

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